Credits & Refunds

1. Buying credits

Providers purchase credit packages at the prices shown in the portal. Payment is collected by our payment partners. Access to credits is usually granted automatically after a successful payment confirmation.

2. Using credits

Credits are deducted when you successfully apply for a job. The cost is shown before you confirm. Once an application is submitted and credits are deducted, those credits are considered used.

3. When refunds may be considered

We may, at our discretion, refund or restore credits if:

• You were charged more than once for the same successful purchase due to a technical error
• Credits were deducted because of a verified platform fault (not user error)
• A job was removed as invalid shortly after you applied and we determine a restore is fair

4. When refunds are not available

• Change of mind after a successful purchase
• Credits spent on valid applications, even if the customer does not hire you
• Account suspension for Terms or Guidelines violations
• Failure to receive work or payment from a customer (that relationship is between you and the customer)

5. How to request a review

Email [email protected] within 7 days of the charge, with your registered email, transaction reference and a short description. We aim to respond within a few business days.

6. Chargebacks

If you open a chargeback with your bank while still using purchased credits, we may suspend the account pending review and share transaction evidence with the payment provider.